User Comments

Rene from Ven-Zelderheide

ABSOLUTELY OVER-IMPRESSED WITH THIS MACHINE - UNBELIEVABLE!!!

Von: Rene
Gesendet: Donnerstag, 11. April 2013 17:05
An: Sussi Isler
Betreff: Thanx G66

Dear Sussi,
I have received the Axe in better than good order. I thank you a million for your great service and personal detail. I am absolutely over-impressed with this machine, unbelievable!!! There is happynes and joy in my studio, and most of all, inspiration!
Kind regards, Rene.

Doc von 'Einfield'

ICH BIN ABSOLUT, NACHHALTIG UND OFFIZIELL TOTAL GEFLASHT..
DAS HABE ICH EHRLICH NICHT ERWARTET!

Von: Sven 
Gesendet: Samstag, 6. April 2013 21:52
An: kicks G66.eu 
Betreff: Firmware 10


Hallo Ihr Lieben,

also jetzt ist es soweit, dass ich auch noch meinen Senf zum Gitarrenglücklichmacher schreiben muss.

Ich bin normalerweise nicht der Typ von Lobhudeleien und, was das Thema Musik und Herstellung selbiger anbelangt, leider ein echt schwieriger Kamerad. Ich mache schon eine ganze Weile Musik und habe an Amps eigentlich alles durch was Rang und Namen hat.

Den ersten Modeler, wenn man den Axe FX 2 überhaupt noch so nennen kann, bestellte ich vor gut drei Jahren und nannte sich Axe FX Ultra. Dann kam der "Zweier", den ich natürlich sofort haben musste und....war sehr, sehr angetan. Dieser spielte allerdings schon mit der damaligen Software in einer deutlich anderen Liga. Der letzte, aber entscheidende Funke ist bei mir aber trotzdem nicht übergesprungen. Diese letzten 0,5 Prozent zum Olymp...:-))

Nachdem gelungenen Aprilscherz war ich sehr neugierig auf FW 10. Lange Rede kurzer Sinn, ich bin absolut, nachhaltig und offiziell total geflasht... Das habe ich ehrlich nicht erwartet. Ich hab' zum ersten Mal und in ca. zwei Stunden alles an Sounds hinbekommen, was mir so eingefallen ist. Und zwar ohne großartige Bastelei. Übrigens immer auch ein Kritikpunkt von mir in den vorherigen Firmware-Versionen. Selbst Joe Bonamassas Silver Jubilees, die wie ich meine nicht einfach nachzubilden sind, gehen extrem überzeugend. Sagenhaft! Gänsehaut!!! Und das mit einer Suhr und ohne "Tone Matching"...

Den beiliegenden Song haben wir bei mir und in Markus' Studio komponiert, arrangiert und aufgenommen. Die Gitarrenparts sind allesamt mit dem Axe Fx II eingespielt.  


Ich glaube, da ist Cliff Chase ein ganz, ganz großer Wurf gelungen! Ich muss die Geschichte noch live testen, aber ich denke auch das wird der Hammer. Wenn das mal nicht der endgültige Durchbruch ist!

Vielen Dank auch noch mal für den tollen Service!!  

Viele Grüße
Doc

ALFRED AUS MÖTTINGEN

ICH MUSS JETZT EINFACH MAL EIN LOB DER SUPERLATIVE AUSSPRECHEN:
EURE BERATUNG IST EINMALIG!

Alfred

Von: Alfred
Gesendet: Freitag, 5. April 2013 07:39
An: 'Jacques Isler'
Betreff: Danke


Hallo Jacques,

vielen Dank, der Gitarrenglückmacher ist gut angekommen. Als ich den Karton öffnete und mir die Schachtel Merci anlachte, wusste ich das ich hier beim Mercedes-Händler eingekauft habe und nicht in der Trabi Werkstatt gelandet bin.

Habe den AXE FX II gleich mal angeschlossen und Ihm die ersten Töne entlockt (geil). Das wird für mich jetzt eine aufregende Zeit.

Ich muss jetzt einfach mal ein Lob der Superlative aussprechen: Die Beratung bei Dir und die vielen Worte Du mir geschrieben hast machen den Unterschied zwischen euch und den Musikhäusern.

Ich habe in meinem Leben bestimmt schon knappe €45.000 für die Musik ausgegeben, doch noch nie habe ich von einem Musikhaus so einen tollen Brief bekommen.

Dafür möchte ich bei Dir ganz herzlich bedanken. Ich werde für euch und den AX viel Werbung machen. Schade das Ihr so weit weg seid, sonst würde ich euch besuchen kommen.

Wie gesagt noch mal Danke für alles und euch ein super Zeit!!

Liebe Grüße aus dem schönen Bayern

Alf

WEBSEITE

Silvio from Pavia

UNBELIEVABLE, ABSOLUTELY O U T S T A N D I N G !!!!!!!!!!!!!!

Von: Silvio
Gesendet: Montag, 25. März 2013 18:44
An: Sussi Isler
Cc: G66
Betreff: Re: G66 GmbH Ordine di Acquisto

Sussi..
the Axe has just arrived, safe and in time..Plugged in.. Afraid for the big hype created around this magic box..

UNBELIEVABLE, ABSOLUTELY O U T S T A N D I N G !!!!!!!!!!!!!!

This piece of gear is the most responsive and dynamic digital device I ever seen in 20 years, I was a tube fan, (even went to gymnasium to carry on the amplis and cabinets late at night!) but now really in some patches (ex abrupto, without tweaking!!!!!!!), if I was blindfolded, I couldn't say now which one is playing. Wonderful!! And I'm only at preset 10..

This is my first hour with the "operating system" but it seem mostly intuitive, It's just as I use it from years ago!!
What can I say more? I'm completely happy.
...you're Fractally Crazy!!!!!!!! Thank you. Really, for everything.

Only an issue: can you write a safeconduct mail to my apartment block administrator now?
this will be a long, sleepless night for everybody around me.. :DD

Martin aus Marienberg

HAMMER - VON GLÜCKSHORMONEN DURCHSTRÖMT,
IM DIREKTEN VERGLEICH BESSER ALS ORIGINAL!

Von: Martin 
Gesendet: Freitag, 22. März 2013 15:23
An: Jacques Isler
Betreff: Proband von Glückshormonen durchströmt ;-)


Hi Jacques,

ich wollte Dich nur kurz informieren das der Test "Matrix GT 1000" gerade erfolgreich abgeschlossen wurde ;-)

Da ich wirklich eher skeptisch an die Sache rangegangen bin und mich selbst überzeugen wollte kann ich nun, nach zweistündigem "Herz und Nieren" Test wirklich unverfälscht behaupten das das kleine, leichte Teil (was mich erst etwas verdutzt dreinschauen lassen hat) wirklich ein wahnsinns Kraftmonster ist und enormen "Druck" entwickelt.

Das Spiel-Feeling wird durch die Matrix 1000 nochmal auf eine ganz andere Ebene gewuchtet und das "Hoseflattern" aus vergangenen Röhrenzeiten ist endlich zurückgekehrt: Nur das man jetzt nen gigantischen Berg feinstem Equipments in Form des Axe II damit verbasteln kann - welcome to paradise ;-)

Nach ca. 13 jahren in denen ich in Besitz eines 280 Watt Mesacabs bin weiß ich endlich wie wahnsinnig laut dieses wirklich gefahren werden kann, da fallen einem ja die Ohren vom Stamm ;-) .

Ich habe mal direkt verglichen mit dem Eqipment unseres 2. Gitarreros, der nennt einen Peavey 5150 MK II sein Eigen und jagt den durch nen 240 Watt 4x12 Engl Cab und jetzt kommts:

Der geht natürlich auch tierisch laut und wuchtig aber er "verwäscht" trotz neuer Röhren, ziemlich Mitten - orientierter EQ-Einstellung und Tubescreamer (ohne Gain, nur Level zum anblasen) davor.

Der Axe II + GT 1000 + Mesacab hingegen klingt richtiggehend sauber im Vergleich und singt trotzdem seidig in den Höhen...und diese Direktheit und Akzentuiertheit bei mächtigem LowEnd-Fundament...

ich schweife ab...

Ich kann das Teil jedenfalls JEDEM Axoristen ausnahmslos empfehlen denn damit kommt endlich richtig echtes, kompromissloses Ampfeeling auf!

HAMMER!

zufriedenst und glücklich
Martin

FACEBOOK BAND 
FACEBOOK MARTIN

James from London

THANKS AGAIN FOR THE EXCELLENT SERVICE

Von: James
Gesendet: Montag, 25. Februar 2013 17:35
An: This email address is being protected from spambots. You need JavaScript enabled to view it.; Sussi Isler
Betreff: Thankyou

Just to say many thanks again for the excellent service. I got my amp back on time for the weekend fully operational and sounding better than ever.

I really appreciate this especially as technically it was out of warranty although the fault did appear within 9 months so I appreciate you trusting me and putting the customer first as it has cost you to transport the unit and fix it. That kind of service is rare and its appreciated.

Look forward to sound more business with you in the future

Very best wishes

James

JAN AUS HAMBURG

IHR WOLLT DOCH EINFACH MIT EUREN SEHR GUTEN PRODUKTEN &
EXZELLENTEM SERVICE KUNDEN ZUFRIEDEN STELLEN! GANZ EINDEUTIG!

Von: Jan Mundt
Gesendet: Donnerstag, 14. Februar 2013 19:48
An: Jacques Isler
Betreff: Re: Axe-FX 1 - Drehregler-Problem

Hallo Jacques,

das reparierte Axe ist letze Woche angekommen, wie versprochen. Vielen Dank, funktioniert wieder wunderbar!
Wobei ich sagen muss - ich hab euch durchschaut...Ihr wollt doch mit sehr guten Produkten und exzellentem Service Kunden zufrieden stellen! Ganz eindeutig. Da könnt ihr euch nicht raus reden :-)

Vielen Dank nochmal und bis zum nächsten Axe,
Jan

Marc from France

Marc-dLe 9 févr. 2013 à 11:49, Marc a écrit :

Salut Nicolas.

La machine est bien arrivée, hier dans l'après-midi.
Finalement UPS avaient collé 68 livraisons dans la journée à un pauvre gars qui était dépassé…. Il n'avait pas pu faire l'impossible bien entendu.
Certains n'ont aucun respect pour leur prochain.
Il faisait de son mieux et je l'ai remercié.

Mon fiston est très heureux de cette super machine dont nous allons nous servir illico en studio.

Amitiés et à bientôt pour le pédalier :)

Marc

marcdallanese.com
reverbnation.com/marcdallanese
mx3.ch/artist/marcdallanese

OTTO (CHARLY) AUS ERDWEG

AUCH DEN BANDKOLLEGEN IST ES AUFGEFALEN:
SOUND IST GEILER ALS BEI ALLEN TOPS!

PeanutsVon: Charly
Gesendet: Mittwoch, 6. Februar 2013 13:04
An: Jacques 
Betreff: Re: AXE-FX II - DER GITARRISTENGLÜCKLCHMACHER


Hallo Jacques,

ich kann nur eines sagen " Superklasse ", nicht nur der Sound, sondern auch das programmieren geht so easy das es nicht zu glauben ist.

Mein Gig am Samstag ist ohne Probleme gelaufen und ich habe nur drei Presets geändert, die anderen sieben waren Werkspresets aber meinen Kollegen ist sofort aufgefallen, dass der Sound geiler ist, also alles Top.

Auch mein Midi-Board und das Volumen-Pedal haben auf Anhieb funktioniert, das ist noch nie dagewesen. Aber die Arbeit beginnt erst, ich möchte die Möglichkeiten vom AXE-FX 2 ja noch mehr ausnützen.

Viele Grüße aus Bayern in den Norden
und nochmals vielen Dank, auch an Jochen

Charly

Gina from Harlow

G66 YOU ARE DEFINITELY THE BEST

Gina

Marco Sfogli from Italy

VIDEO

Von: Marco Sfogli
Gesendet: Mittwoch, 30. Januar 2013 19:49
An: Sussi Isler
Betreff: Re: Order Confirmation

 

This one was recently made with the Axe FX II, all the guitars recorded straight with it:


{jomwebplayer type=youtube video=http://www.youtube.com/watch?v=y9Yf-r-VG7E}

ANAND FROM THE NETHERLANDS

ANAND SENT US A VIDEO:
STILL GOT THE BLUES (8 String)


Von: Anand Mahangoe

Gesendet: Montag, 21. Januar 2013 22:33
An: Kicks
Betreff: AXE FX 2 Video : Still Got The Blues

Dear Jacques & Sussi,

Still like to thank you guys for your great service all the way.......so here is another short video I recorded with the Axe FX 2.....

Hope you will like it.

All the best,
Anand Mahangoe

 

{jomwebplayer type=youtube video=http://www.youtube.com/watch?v=pynSaznOaKs}

KETIL STRAND FROM NORWAY

Von: Ketil Strand
Gesendet: Samstag, 19. Januar 2013 14:28
An: Sussi Isler
Betreff: Re: AW: AW: AW: Axe-Fx II - Matrix

Hello,  I actually found some spare time yesterday, so I recorded a demo video of the Matrix Q12a's -
here it is:

{jomwebplayer type=youtube video=http://www.youtube.com/watch?v=_ByOHQtPaJQ}


I used electric guitars, clean and distorted, acoustic guitar and bass, to show the versatility of the Q12a's. I also used musical excerpts from my second solo album, which is in progress, so there will hopefully be more to come from me in the near future.. ;-)

Regards, Ketil Strand

MARINOS FROM GREECE

Von: Marinos
Gesendet: Samstag, 19. Januar 2013 20:36
An: Sussi Isler
Betreff: Re: AW: G66 GmbH Purchase Order

Dear Sussi,

I just unpacked my Axe Fx II and found the pack of chocolates and the personal letter! Many thanks for this nice gesture!

My Axe plays like a charm! Many thanks for this and I wish I had purchased it sooner so that I wouldn't have to spend so much money on other gear.

I wish you a lot of business and I'm looking forward for my next purchase.

Kind regards, Marinos

PAUL FROM THE UK

Von: Paul
Gesendet: Donnerstag, 3. Januar 2013 13:05
An: Sussi Isler
Betreff: Re: AW: AW: AW: AW: AW: Repair on Axe Ultra

Hi Sussi, 

First of all I must say thanks you so much, it is very rare that any company provides such a level of customer service!! You could have just said it was not repairable and sent it back.

I suppose every now and again something strange goes wrong with electrical goods, but it does slung odd.

If I ever decide to buy another Axe in the future I think it will certainly be from you and not unseen over the net!!!

Thanks again, Paul

AGRIS FROM LATVIA

MERRY CHRISTMAS

Von: Agris
Gesendet: Sonntag, 23. Dezember 2012 22:52
An: Sussi Isler
Betreff: merry christmas

of course, recorded with Axe fx 2...

Best regards from Latvia!!!

ROLAND AUS LOXSTEDT

WENN JEMAND DAS WORT KUNDENSERVICE LEBT,
DANN BIST DU ES - WIRKLICH BEEINDRUCKEND.

Von: Roland
Gesendet: Dienstag, 18. Dezember 2012 14:54
An: Jacques Isler
Betreff: Aw: AW: Röhrenwechsel BIAS Atomi reactor


Hi Jacques,
Super Tipp, hat viel besser geklappt als mit den Meßsockeln. Übrigens, es ist immer wieder unglaublich wie schnell Du einem hilfst oder antwortest. Wenn jemand das Wort Kundenservice lebt, dann bist Du es - wirklich beeindruckend.

Schöne Weihnachten und einen tollen Start ins neue Jahr
Roland

KARSTEN AUS BÜNDE

EINZIGARTIGER SERVICE, DEN IHR ABFEIERT,
HABE ICH IN DIESER FORM NOCH NIE ERLEBT!

Von: Karsten 
Gesendet: Dienstag, 18. Dezember 2012 17:49
An: Jacques Isler
Betreff: Re: AXE-FX II - DER GITARRISTENGLÜCKLICHMACHER

Hallo,

Heute ist das AXE FX2 angekommen Und ich bin mehr als begeistert!

Vielen lieben Dank für den einzigartigen Service, den ihr abfeiert! Das habe ich in der Form noch nicht erlebt und mein Herz geht mit allem zusammen heute echt auf!

Liebe Grüße und ein frohes Fest
Karsten 

MILAN FROM SONNING

THE GUYS IN THE BAND WERE BLOWN AWAY

milan-1Von: Milan Webb
Gesendet: Samstag, 15. Dezember 2012 21:57
An: Sussi Isler
Betreff: Re: AW: AW: Your Axe-Fx II & MFC-101..

Hi Sussi,

It arrived and since I’ve had it, it was straight out of the box, I had literally 30 minutes to find a sound and straight into 3 gigs. My Marshall blew up last week so I a no choice ... Fractal or hire an amp. So I chose the AXE FX II and it is AMAZING. The guys in the band were blown away.

I chose the closest out-of-the-box sound to Carlos Santana (Super Tweed) and did the gigs. My God, everyone noticed the difference, the sound engineer was ecstatic and I haven’t even had a chance to get into its potential. It is truly a game changer but now I need some technical help to really get into it as quickly as possible, particularly linking to my Macbook Pro and editing. I wish I had the time to read the manual and put the time in but we’re a little busy at the moment. Who can I talk to please? This is a phenominal piece of kit and everyone is so pleased that they don’t have to carry my mega heavy Marshall rig around LOL!

Milan


***

milan-2Von: Milan Webb
Gesendet: Sonntag, 21. April 2013 11:05
An: Sussi Isler
Betreff: Re: AW: AW: Your Axe-Fx II & MFC-101..

Hi Sussi,

I’ve used the Fractal now for a few months and though it’s time now to let you know what my thoughts are for your website or whatever.

The biggest thing for me is that, it doesn’t matter where I play, small gig, large gig, concert hall, festival, studio session – every single time I have my own repeatable sound, flawlessly reproduced every time I play. I save time setting up and I’m assured that it will always sound great,

It really is everything that it’s made out to be and Oye Santana band and fans are truly grateful.

Thank you and kind regards,

Milan       Oyesantana.com

REMCO AUS WERKHOFEN

'BLOWN AWAY' VOM KLANG MEINER EIGENER GITARRE -
EMOTIONELLER GÄNSEHAUT MOMENT

Von: Remco
Gesendet: Freitag, 14. Dezember 2012 09:31
An: jacques
Betreff: Re: AXE-FX II - DER GITARRISTENGLÜCKLICHMACHER

Hallo Jacques,

Als ich Gestern nach meiner Arbeit zu Hause kam war den Axe FX schon geliefert worden von UPS. Ich hab natürlich nicht warten können und gleich mit Auspacken angefangen...

Da Gab es zuerst die Schokki-Überraschung und ich möchte mich sehr bei dir bedanken dafür. Sehr nett und freundlich, ein schöner persönliches "Touch" und auch beim Umschlag der Betriebsanleitung sogar meine Name handgeschrieben :-)

Und danach hab ich das Axe verbunden und gestartet... Mensch, da öffnete sich eine ganz neuer Welt von Klang und Möglichkeiten! Ich war "blown away" von der Qualität und eigentlich auch vom Klang meiner eigener Gitarre. So schön hab ich die noch nie klingen hören und es war sogar ein emotioneller "Gänsehaut Moment" ;-) Danke Jungs von G66 und Fractal Audio!

Viele schöne Grüssen aus Werkhoven und vielen Dank für den exzellenten Service!
Remco

HARRY FROM THE NETHERLANDS

Von: Harry
Gesendet: Donnerstag, 13. Dezember 2012 12:13
An: Sussi Isler
Betreff: Re: AW: Axe-Fx & MFC..

Dear Sussi,

I didn't get a chance to send you an email yesterday. I would really like to thank you for the clean delivery, the attention to detail you have with the documents and information included and also that you programmed the latest firmware version.

I'm very happy with the quality of the Axe Fx II! A great device that will really help me with my demos, productions and live playing!

Cheers,

Harry

BRYAN FROM THE UK

Von: Bryan
Gesendet: Freitag, 30. November 2012 00:30
An: Sussi Isler
Betreff: Re: Your Axe-Fx II..

Hi Sussi!

Just wanted to let you know that I received the Axe and have been enjoying it for the last couple of days! What a machine! Your customer service has been excellent..You don't often get service like that anymore! I do however have one complaint…

You have made me now want an MFC-101! Damn!

Thanks very much again, it has truly been a pleasure to deal with you.

Bryan www. bryan-smith.com

MICHAL FROM POLAND

michalVon: Michał Kostrzyński
Gesendet: Mittwoch, 28. November 2012 22:42
An: Sussi Isler
Betreff: Re: AW: AW: AW: AW: Ultra from Poland

Hey Sussi,

I got the package and already installed the part! Thank you again, you guys saved me :) I decided to make a little contribution to your cause by mentioning you on my page on Facebook - it's a page for all my students and I frequently post my things also using: Facebook/Made.Of.Hate. I'll do what I can to show fractal to as many people as I can :)

cheers, Mike Kostrzyński / Made Of Hate

Riku - SUNRISE AVENUE

SUPERGEIL :-)

Von: Riku Rajamaa (Sunrise Avenue)
rikuGesendet: Dienstag, 27. November 2012 13:31
An: Sussi Isler
Betreff: Re: AW: Axe-Fx & MFC..

Hi Sussi!

Thank You! Supergeil :)

Greetings at the moment from Switzerland...On the road again ;)

You too, take care and have a nice weekend!!

RR

"The ones and zeros were back in the days not the way I thought music and especially guitar playing would end up being.
Now that it is more or less everyday life why not choose the best tools around, Axe-Fx II.
Its limitless opportunities makes life really enjoyable both live and in studio. No more cold nights in the bedroom ;)"

JOHN FROM THE UK

Von: John
Gesendet: Mittwoch, 21. November 2012 19:05
An: Sussi Isler
Betreff: Re: G66 GmbH Purchase Order

Hi Sussi, Sorry, forgot to drop you a line to say that my Axe-fx II arrived safely on Friday. I am absolutely blown away as to how good this thing is! Thank you very much for the wonderful service provided by yourself and G66.

You very well may see an order for a matching MFC-101 foot controller in the near future.

Thank you again and take care,
John

DAMIR FROM CROATIA

Von: Damir
Gesendet: Mittwoch, 21. November 2012 00:20
An: Sussi Isler
Betreff: Re: AXE- FX Ultra

Thanks Sussi I manage it today and and my Ultra warks again like a new !!! ..Thank you very much for helping and kind regards from Adriatic sea. One of my gigs:

{jomwebplayer type=youtube video=http://www.youtube.com/watch?v=7UQRtbcuVa0}

Fredrik - Norway

Just recieved the package with the axe fx II and the footcontroller, been playing on it for a few hours now and i have to say, it lives up to its expectations ;) The Axe and the controller both works like a charm and I cant wait to get to know it more.

I decided to buy from you after alot of nice words I read about you in a norwegian guitar forum (gitarnorge.no) and I have to agree with all thats been said. Fast service, helping attitude and of course a fabulous product. I will most definitly recommend you to other fellow guitarists :)

Thank you very much!

Uros - Slovenia

That's wonderful news indeed, thank you.

And thank you for your patience with my emails, as I've been pretty impatient about this new toy (as a little boy hehe).

One more thing, if there is a Mercy chocolate in the box with the Axe, as it was when it was released, I want you to have it, since it's not everyday you deal with kind people on the internet these days - in my book that goes a long way :).

Dariusz - Poland

I picked up my Axe-Fx yesterday afternoon. I've just turned it on and it works perfectly.

Thank you very much for your kindness and help.

Since I bought my Axe-Fx some years ago I've been sure you have the best customer care on the Earth. Now I have another reason to think this way.

Thanks again. Best regards from Warsaw

Andrew - UK

Thank you very much for the incredible service and this outstanding product. The Axe-FX is everything I could have hoped for and more.

Thank you very much.
(one very happy customer!)

Eric - Luxembourg

Thank you very very much for the kind words inside the delivering box of my Axe FX! …again, thank you, that's what i call customercare.

Haukur - Sweden

Thank you so much, and I will be sure to highly recommend G66 in the future, naming great communication as one of the companies true strong points.

Stef - Netherland

I wanted to thank you all very much, the info, goods excellent packed :))))). You people are an example for how to treat a client. I will promote you here in Holland :)) Now i am gonna setup the AxeFX and the Matrix, can't wait to play.

Cédric - Belgium

Just to let you know I've received the AxeFX early today. I've been playing with it all afternoon. I've only scratched the surface but it's definitely a great piece of hardware.

Thanks again for the everything, you've made a guitar player very happy :-)

Benjamin - UK

This is incredible, haha. You guys really do have the best customer service of anyone I've ever worked with. Really appreciate it!

Agron - Nepal

Thank you so much. Please note that in few weeks I will also purchase MFC 101. Thank you once again for excellent customer support. For sure I will be returning customer of G66.

Michael - Greece

Thanks again. I just wanted to point out that even though the product was not for me in the end, dealing with you and G66 has been nothing but a pleasure! I will give my highest recommendation to anyone who asks me!!

Marcello - Italy

how are you? I'm really satisfied with the Axe Fx II, MFC 101 and the Matrix GT1000. Incredible, simply incredible. Thank you so much.

Luc - France

Hello and thank you Sussi,  for the quickness of the information, it's not so usual.. I've spent a lot of time on your website, it' s very pleasant and full of humor, bravo!

Antonio - Italy

TOUCH-DOWN!!! The beast is here!!! Sleepin right in the box for now... but this evening... wwwoooowww!!! Thank you for the super-fast shipping (e grazie Diego... tutto ok con UPS!). I think G66 is one of the best online shop on the web! An i think You will hear about me again soon maybe for some pedals... for the floorboard... for some Matrix stuff... for some FRFR wedge cabs. Great job people!!! Great job!!

Luca - Italy

It's a pleasure reading your letter while eating one, two, three (stop) merci chocolates ! Axe II is here and tonight I will play - vi voglio bene - Luca

Johan - Sweden

I have to say to you what I told Jochen: The kind of service you guys at G66 provide is absolutely stunning. I'm a most happy customer. :-)

Scalpa - France

J’ai bien reçu mon AxeFxII vendredi dernier et suis dessus depuis. Je n’ai pas vu le temps passé. Merci pour tout, pour l’excellente relation cliente (c’est la 1ere fois en 25 ans qu’on me joint des chocolats à la ommande –> très cool, merci !).
Bonne continuation à tous.

Mark - UK

This is just a quick note to say thank you for sending me the Ax FX II. It is really excellent and sounds even better than I imagined.

Christian - Denmark

Axe'en kom i går. Den er fantastisk. Hav en god dag og tak for god service.

Jakob - Denmark

Åh hvor er det skønt. Mange tak for god service. Det sætter jeg pris på.

Hamish - Italy

I really appreciate the great customer service!

Menno - Netherland

Wow, now that is what I call great service!

Michael - Denmark

Hej Sussi. Det lyder bare lækkert. I er godt nok professionelle. Et virkelig højt service niveau. 

Tom - Belgium

Thanks a lot for the excellent service, professionalism and quick responses!

Diego - Italy

Hi Sussi, very well. I thank you for the speed. You are very professional.

Søren - Denmark

Hej det er edderdylelme flot !!! god service dette vil ikke gå upåagtet hen, i har vundet loyal fan som vil anbefale jer til andre... Takker endnu engang.

Ben - Netherland

…Again I thank you for your great service. You are an example of how dealers should communicate with their customers. You rock!!!

Valentiin - France

Just a quick email to let you know that I've received my Axe II last friday and everything works perfectly so far ! It's a great toy !

You guys have been really fast to answer to my question, confirm the deal and send me the product !!! keep going like that ;)

Emile - UK

Yeah don't worry we can do it over the phone then that's fine with me. I look forward to speaking with you tomorrow. Excellent customer service by the way, your response times on email are fantastic.

Howard - UK

The Axe FX 2 arrived fine and is awesome. This will take me some time to get my head round, but its perfect for me.. already!

Andrew - UK

THANK YOU FOR THE AXE FX
love it

thank you very very much. I may also buy another axe fx 2 .. next year .. for my other place.

Chris - UK

Dear Sussi. My deepest thanks for all your help in getting my ax2 to me. YOU and G66 have given nothing but first class service. The fact that all of this (payment problems included) was sorted over the Weekend was remarkable. Again. Thanks for your kind and pietient help.

Mattia - Italy

Thanks a lot for your competence and reliability!

Anders - Sweden

Thank you very much. Your customer support is fantastic ! The best I have ever experienced.

Bojan - Slovenia

That was fast :) . Thanx for the update. Keep up with the good work - you are the best :)

Chris - UK

Thank you very much for your fast response.  Once again you prove to be a leader in customer support.

Ben - UK

Just letting you know that the Axe II got here safe and sound and on time!  Truly an amazing unit, only equalled by the sheer quality of your company's customer service.  Would recommend both the product and yourselves in a heartbeat.

Jean Pierre - Italy

Those international payments are getting faster and faster each day! :-)

Alexis - France

J'ai bien recu le colis aujourd'hui comme prévu, un énorme merci pour vos mails, les chocolats, ainsi que pour toutes les fiches et la traduction du manuel !

Robin - France

Thank you so much, G66 is such a good place for customers !

Luc - France

Hello Sussi! i wanted to thank you for the efficiency of your work; the axe is amazing; it's time to work....

Franck - France

The MFC has arrived yesterday and is working great. Thank you so much for you kindness and the outstanding quality of your support.

Leif - Denmark

Super Service. Mange tak.

Marcus - Sweden

Must give you cred for service! :) Thanks!

Marv - UK

just to let you know i got the axe fx 2 this morning, all good, many thanks for the quick delivery. the quick guide manual was very helpful from g66 and a wonderful idea once again many thanks from a very happy customer.

all the very best to you all at g66.

Gerard - UK

Thank for your efficiency.  Pleasure doing business with you.

John & Amy - UK

Thank you very much for your excellent service, Axe-FX received today and my Son is absolutely delighted with it.

David - Luxemburg

No problem at all and thanks again for the great service, it is very much appreciated :-)

Thanks a million for helping me getting it before Friday that is very nice from you !!

Have a very good day Sussi.

Raul - Spain

Good morning Sussi and Raúl,

Yesterday I recived the Axe; i was playing around 4 hours, and it sound incredible! Now only need give some of coherence to my own presets and enjoy it.

Karim - Lebanon

Just letting you know that the Axe has arrived safely and is in my studio right now! It sounds amazing right out the box!! Thank you for the excellent customer service!

Simon - UK

My day hasn’t started badly really, first I managed to secure some John Mayer tickets , then a couple of minutes after that I’ll let you guess what appeared at my door :-).

Words cannot express how impressed and pleased I am with G66’s service and in particular you communication regarding this order. Thank you so much for your hard work and quick turnaround to ensure that the MFC arrived in time for me to use it at this gig tomorrow night.

Absolutely superb!

Petr - Czech Rep.

The Axe Fx arrived two days ago, and I can't get my hands off of it! Better yet, the condition is fantastic, and the letter and chocolates truly brought a smile to my face.

Thank you so much for your kind service, I have never had such great assistance regarding a product delivery from any company, let alone one not situated in the country I live in.

I truly wish you the best of luck.

John - Ireland

I'd just like to confirm delivery of the Axe-FX II yesterday morning. To say I am overwhelmed would be an understatement at this stage. I hooked it up to my studio monitors a played through a few stock presets to get settled, but after I began to tweak and expand on the tonal offerings I was more, and more hooked into this magical beast. 

Looking forward to receiving the MFC-101 Mark III in December to bring it to a live setting.

Juha - Finland

Thanks for the fast replies! You've managed to keep up your good customer service for all these years, which is impressive!

Orange and black is fine. Thanks for everything!

Szabolcs - Hungary

After buying a lot of guitar related equipments over the years I have never experienced such a fantastic technical support what you provide at the G66.

Wish you and your wonderful colleagues Merry Christmas and Fruitful Happy New Year.

Pierre-André - CH

I got the shipment today, love your packaging thanks :-) !

Looks like axe is a great sounding unit. Thanks for your friendly messages and the quality of your services (clean, tested, swiss plug, surprises), it does make a difference indeed!

Ilan - Israel

Sussi, the Axe got here yesterday.. I had to pay a lot of money in customs unfortunately (Israel), but once I used it for the first time, I managed to submerse myself completely and even forget that I had to pay for it :)
it's simply amazing.

Thank you for making this purchase a pleasant experience. i'm more than satisfied!

Bock - Belgium

This is just amazing how you guys give this kind of service. Many thanks!

Milton - Latvia

Thanks for the fast reply. By the way the Axe FX is astonishing! Having a great time. A good weekend to as well.

Victor - Holland

Thanks a lot! I am having a wonderful time with my axe-fx! My cat ate the candy though... :)

Fredrik - Sweden

Hi, I got the unit yesterday and its sounds awesome. thanx for a super smooth deal!

Chris - UK

Thank you very much Sussi, I look forward to getting it and G66 have been a fantastic company to deal with.

Michel - France

Thank you and congratulations for the outstanding quality of the service after sale G66.

Anton - UK

Just wanted to say that axe fx II has arrived, and I'm very happy with it! Thanks a lot for such a great service :)

Andrea - Italy

…Let me say that AXE FX II is a great machine. The sound is really amazing.

So, thank you and...if someone ask to me. "Where can I buy professional equipments for guitar?" I will answer "G66", of course.

Todor - France

Axe-FX II and MFC received, what a great sound !!! Thank you for the chocolates, I'll need them, because of the Axe FX (I can get enough time to make something to eat). :-)

Alain - France

I receive the axe fx2 this morning. I am very happy and  happy also for your efficacity and cordiality.

Marc - Germany

Wie geil seid ihr denn bitte ?? Ganz grosses Kundenservice Kino ! :D

Alles perfekt Vielen Dank & liebe Grüße von der Mosel

Michael - Austria

Das ist wieder einmal schnell gegangen! Im Duden sollte von jetzt an schnell-schneller-G66 stehen! :D Vielen Dank für die unbürokratische Lösung (ist man ja in Österreich so gewohnt hihi)!

François - France

J'ai bien reçu le colis hier. Tout a l'air de fonctionner. Merci pour la petite touche personnalisée.

Daniel - Denmark

Fantastisk! Det gør mig meget glad. Tusind tak for en god handel og tusind tak for den gode service! :)

Jonathan - Sweden

I just wanna say thanks for all the great support and patience. You've been so helpful since the beginning, and this amazing unit has overcome my expectation!

J-P - Holland

Thanks for the communication. Your customer support is beyond fantastic! It`s a pleasure doing business with G66.

Wolfgang - Germany

Top Service bei euch! Sagenhaft.
Kompliment!

Simone - Italy

I received the Axe Fx2 MkII! All is OK, but the reason why I'm writing this mail is to thank you for the very kind treatment you gave me. Thank you so much.

Henning - Germany

vielen, vielen Dank für die extrem schnelle Rückmeldung. Das nenne ich mal einen Top-Kundenservice! Da könnten sich viele andere mal (mindestens) ein Scheibchen abschneiden.